IT Technician II (full-time)

OPEN DATE:         Monday, March 25, 2024

CLOSING DATE:   4 pm Friday, April 5, 2024

DEPARTMENT:     Financial Services

DIVISION:           Information Technology

SECTION:             N/A

REPORTS TO:       Manager of Information Technology

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JOB SUMMARY:

Plans and maintains computers and related City information technology systems, including the local area network.  Provides Help Desk support to City staff.

DUTIES AND RESPONSIBILITIES:

• Assists in the administration and maintenance of the City’s network server systems; configure, reconfigure, maintain and support computer and communications equipment including PC workstations, mobile terminals, servers, printers, plotters, scanners, fax machines, photocopiers, digital cameras, radios, phones, GPS systems and all other peripheral equipment.
• Assists with planning, prioritizing and evaluating computer software, hardware and related equipment needs
• Provides Help Desk support to systems users
• Creates, update and delete user accounts including Active Directory user accounts
• Configures, maintain and access City security camera systems and report findings to respective authorities
• Maintains a high level of confidentiality
• Maintains and repair PCs and related equipment; coordinate warranty work and major repairs with external vendors as directed; install hardware and software
• Creates, maintain and deploy Windows desktop images
• Monitors the daily operation of the Local Area Network; report problems to the Manager of Information Technology; carry out fixes as appropriate
• Monitors daily system/server backups and perform recovery operations as needed
• Assists with the installation and maintenance of server and network hardware and software
• Monitors and maintain wireless networks
• Configures and maintain NAS devices used for local site storage
• Configures, deploy and support City employees’ mobile phones and tablets
• Performs inventory for computers, peripherals, networks and related equipment
• Purchases software, small equipment and parts as required
• Reports to the Manager of Information Technology on problems, outages, failures, upgrades and needs
• Provides input on IT policies and procedures, and written work procedures for division’s staff duties as requested
• Writes procedures for end users
• Provides IT related training for all employees
• Provides technical support for staff and elected officials during online and livestreaming of Committee and Council meetings
• Attends safety talks and required safety training; follow safe work procedures; report hazards, injuries and near misses
• Operates small hand and power tools
• Maintains professional and technical requirements for the position and update personal knowledge with available training
• Maintains R.C.M.P Enhanced Reliability Security Clearance eligibility
• Performs other related duties as assigned

REQUIRED QUALIFICATIONS:

• High School (Grade 12)
• Diploma in Information Technology or related field
• Valid B.C. Class 5 Driver’s License
• R.C.M.P. Enhanced Reliability Security Clearance at all times
• Ladder Safety Training
• Safe Lifting Training
• Fall Protection Training
• W.H.M.I.S. Certificate
• Thorough knowledge of Windows operating systems, desktop computers and a wide variety of software applications
• Excellent oral and written communication skills
• Ability to communicate and provide training at all levels within the organization
• Working knowledge of local and wide area Microsoft networks
• Up to date knowledge of specific computer applications, administrative systems and office technology as required
• Ability to approach work and relationships in a culturally sensitive and inclusive manner.

REQUIRED EXPERIENCE:

• 5 years experience in Help Desk support, PC hardware maintenance and network troubleshooting 
• 5 years experience monitoring systems operations and security which may be concurrent with the above
• Or an equivalent combination of experience and education

PAY RATE:

This is a union position with the current 2023 pay rate of $36.79 per hour as outlined in the Canadian Union of Public Employees Local 798 Collective Agreement.

HOURS OF WORK:

Monday to Friday, 8:30 am – 4:30 pm, 7 hours per day, 35 hours per week

How To Apply:

If you are interested in this position:

1. Complete the questions contained in the application below.  NOTE: You must use your correct seniority date.  After completing the questions, click "Next".
2. Attach a cover letter and a resume as separate PDF or Word documents.  This is a mandatory requirement of the application process. 
3. Attach copies of degrees, diplomas, and certifications if applicable in one single PDF or Word document.
4. IMPORTANT: Each applicant must use an email address unique to them.

We thank all applicants for their interest, however, we may choose to only acknowledge those applicants selected for interview.

The City of Powell River is an equal opportunity employer.

Applicants may be required to participate in formal testing and interviews and to provide documentation to demonstrate and support their qualifications.